Commercial Door Service Contracts

Servicing by Cycle Count, Not by Calendar

The default advice for garage doors is an annual service. For a commercial door that advice is close to meaningless, because it ignores how hard the door is being worked.

A residential door at four cycles a day accumulates about 1,500 cycles a year. A busy unit at forty cycles a day passes 14,000. The same door, the same parts, ten times the wear.

How We Set the Interval

We ask what the unit does and roughly how often the door runs. From that we estimate an annual cycle count and set a visit interval against it.

For many light industrial units that lands at twice a year. For high-traffic doors, quarterly. For a low-use storage unit, annual is genuinely enough and we will say so rather than sell you visits you do not need.

What Each Visit Covers

• Curtain or panels checked for damage, wear at the guide edges, and alignment.
• Guides cleared, checked for distortion, and lubricated.
• Spring assembly assessed against estimated remaining cycles.
• Bearings checked and lubricated.
• Bottom bar and locks for damage and correct engagement.
• Operator current draw and travel limits, plus chain or belt condition.
• Safety devices tested: photo eyes, safety edge, audible warning, and the test result written down.
• Written condition report with anything approaching end of life flagged with a rough timescale.

Why the Report Matters

The report is the part clients end up valuing most. It turns a recurtain or a spring set from a sudden four-figure invoice into a line you saw coming two visits ago and budgeted for.

It also gives you documentation of safety device testing, which matters on a site where staff use the door.

What a Contract Includes

Scheduled visits at the agreed interval, priority on emergency call outs, and contract rates on parts and labour.

Priority is the part that earns its keep. When a door fails and you cannot trade, the question is not what the repair costs, it is how quickly someone can be there.

When Not to Bother

If your door runs a handful of times a week and the unit is not trading-critical, a contract is poor value. Book an annual service instead and spend the difference elsewhere.

Call Exploration17 at (562) 744-2303 and tell us the cycle count.